OliveX Essentials

OliveX – Terms & Conditions

By placing an order with OliveX through Browse Botswana, you agree to the following terms and conditions.

1. Orders & Payment

All orders are subject to product availability and confirmation of payment.

For personalised or made-to-order products:

• Orders below P1,000 require full payment before production begins.
• Orders of P1,000 or more require a minimum 50% deposit, unless otherwise agreed in writing.
• The outstanding balance must be settled before collection, delivery or release of the completed order.

Production timelines only begin once the required payment, personalisation details and any necessary artwork or approvals have been received.

2. Personalisation

Customers are responsible for providing the correct:

• Names
• Spelling
• Dates
• Wording
• Logos
• Artwork
• Other personalisation instructions

OliveX will produce the item according to the information supplied and approved by the customer.

Where a design proof is provided, production will only proceed once the customer has approved it. OliveX is not responsible for errors contained in information or artwork approved by the customer.

3. Custom & Personalised Products

Because personalised and custom-made products are produced specifically for the customer, they cannot normally be returned, exchanged or cancelled once production has commenced simply because the customer has changed their mind.

This does not affect the customer’s rights where an item is defective, damaged, incorrectly produced by OliveX, or where applicable consumer law provides otherwise.

4. Changes After Ordering

Changes requested after an order has been confirmed may:

• attract an additional charge;
• affect the completion date; or
• require the item to be remade.

Any additional cost will be communicated before further work is undertaken.

5. Product Appearance

We make every reasonable effort to represent products accurately.

However, colours and finishes may vary slightly because of:

• screen or photographic differences;
• natural variations in materials;
• manufacturing batches; and
• the engraving or personalisation process.

Wood, leather, coated metals and similar materials may also respond differently to engraving. These natural variations are not normally considered defects.

6. Stock Availability

Products displayed on Browse Botswana are subject to availability.

If an item becomes unavailable after an order has been placed, OliveX will contact the customer and may offer:

• an alternative product;
• a different colour or variation;
• a revised fulfilment date; or
• a refund where appropriate.

7. Production & Lead Times

Estimated production or delivery times are provided in good faith.

Personalised, bulk and corporate orders may require additional production time.

Where delays occur because of stock availability, supplier delays, customer approval, artwork changes or circumstances outside OliveX’s reasonable control, the customer will be advised as soon as reasonably possible.

8. Collection & Delivery

Customers should check that their delivery and contact information is correct when placing an order.

Delivery charges, where applicable, will be communicated or displayed during checkout.

Once an order has been delivered or collected, customers are encouraged to inspect it promptly and report any visible damage, incorrect items or production errors as soon as reasonably possible.

9. Returns, Exchanges & Defects

For standard, non-personalised products, returns or exchanges will be considered in accordance with applicable Browse Botswana policies and Botswana consumer law.

For personalised products, returns will generally only be accepted where the item:

• is defective;
• was damaged before delivery or collection;
• materially differs from the confirmed order; or
• contains an error caused by OliveX.

Where OliveX is responsible for an error, we may repair, replace or otherwise resolve the matter as appropriate.

10. Bulk & Corporate Orders

Large-volume, corporate and specialised orders may be subject to separate quotations, lead times, payment terms and approval requirements.

Where a formal quotation is issued, the conditions contained in that quotation form part of the order terms.

11. Intellectual Property & Customer Artwork

Customers confirm that they have the right or permission to use any logos, photographs, artwork, trademarks or other material supplied to OliveX for reproduction or personalisation.

OliveX may decline work that appears to infringe another person’s rights or that is otherwise inappropriate for production.

12. Marketplace Terms

Orders placed through Browse Botswana may also be subject to the marketplace’s own terms, payment processes, delivery arrangements and customer policies.

Where a Browse Botswana policy applies to a transaction processed through the platform, that policy will be taken into account together with these OliveX terms.

13. Customer Service

If there is a problem with your order, please contact OliveX so that we can review the matter and work toward an appropriate resolution.

OliveX
Gaborone, Botswana
WhatsApp: +267 74 011 573