Peo-Tema

Peo Tema Investment Policies
Location: Mabutsane, Botswana
Effective Date: October 2026

Thank you for choosing our online store. We are committed to providing high-quality herbs, vegetables & nuts related products. To ensure a smooth shopping experience, please review our customer policies below.

1. Ordering Policy

• Orders can be placed through our Browse Botswana.
• Customers are responsible for providing accurate contact, delivery, and payment information.
• Orders are confirmed only after payment has been successfully received and verified.
• We reserve the right to cancel orders due to product unavailability, suspected fraud, or other unforeseen circumstances.

2. Pricing Policy

• All prices are quoted in Botswana Pula (P).
• Prices are subject to change without prior notice.
• Promotional prices & discounts are valid only during the advertised period.
• Delivery fees, where applicable, will be displayed separately during checkout & at the expense of customer.

3. Payment Policy

Payment to be processed through the portal.

Important:

• Full payment must be received before an order is processed and dispatched.
• Customers should use the customers name as a payment reference.

4. Delivery and Shipping Policy

All deliveries are at the expense of the customer.

We courier within Botswana using the customers preferred service, subject to the service deliverys terms & condition, (Sprint couriers, Botswana post or bus/cab).

Delivery Timeframes

• Mabutsane: within 24 hours
• Gaborone: 1-2 business days
• Major towns: 1-3 business days
• Remote areas: 3-5 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Deliveries are send only on Tuesdays and Thursdays.

Customer Responsibilities

Customers must:

• Provide a complete delivery address.
• Ensure someone is available to receive the order.
• Provide a valid contact number.

Additional delivery charges may apply if an order must be redelivered due to incorrect information provided by the customer at the customer’s expense.

5. Product Quality Policy

We strive to provide fresh & dried, high-quality nuts, herbs and vegetables.

• Products are packaged according to food safety and hygiene standards.
• Natural products may vary in color, size, aroma, and appearance.
• Product images are for illustration purposes and may differ slightly from the actual product.

Customers should inspect products upon delivery and report any concerns within 24 hours of receipt.

6. Returns and Refunds Policy

Eligible Returns

Returns may ONLY be accepted when:

• Incorrect products were supplied.
• Products arrived damaged.

Non-Eligible Returns

For health, safety, and hygiene reasons, we cannot accept returns of:

• Opened food products.
• Products that have been consumed or partially used.
• Products damaged due to improper storage after delivery.

Refund Process

• Refund requests must be submitted within 48 hours of delivery.
• Photos and proof of purchase may be required.
• Approved refunds will be processed within 7-14 business days using the original payment method.

7. Product Usage Disclaimer

Our herbs, spices, and vegetable products are sold as food, culinary, or wellness products.

• We do not provide medical advice.
• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• Customers should consult qualified healthcare professionals before using herbal products, especially if pregnant, nursing, taking medication, or managing medical conditions.

8. Allergy Warning

Many nuts and herbs may cause allergic reactions.

Customers with allergies should:

• Carefully review product descriptions.
• Contact us before purchasing if they have allergy concerns.

While we follow good handling practices, products are processed and packed in facilities that handle various nuts, seeds, spices, and herbs.

9. Privacy Policy

We respect your privacy.

Customer information is collected only for:

• Processing orders
• Delivery arrangements
• Customer support
• Marketing communications (with consent)

We do not share customer information with unauthorized third parties.

10. Customer Conduct Policy

We aim to maintain respectful and professional relationships with all customers.

We reserve the right to refuse service where there is:

• Fraudulent activity
• Abuse of staff
• Harassment
• False payment claims
• Misuse of promotional offers

11. Complaints and Customer Support

Customers can submit complaints or inquiries through:

Email: tlotlopearl@gmail.com
Phone/WhatsApp: 72234291

We aim to respond to all customer inquiries within 24-48 business hours.

12. Policy Updates

We reserve the right to modify these policies at any time. Updated versions will be posted on our social media pages and will take effect immediately upon publication or as and when communicated.

Customer Commitment Statement

At Peo Tema Investment we are committed to delivering fresh, dried, quality nuts, herbs and vegetables with honesty, transparency, and excellent customer service. By placing an order with us, you agree to these policies and terms of service.